I’m trying to understand the recent IRS tax kiosk closures and how services at Taxpayer Assistance Centers (TACs) have changed. Could someone explain what taxpayers can do now and whether appointments or online tools are needed?
Yes, with the services going online IRS tax kiosks have been shut. The Internal Revenue Service has become dependent on the digital gadgets and scheduling assistance. In Taxpayer Assistance Centers (TACs), walk-ins are not possible, and most of the time, appointments need to be made. It is advisable that taxpayers use IRS online services or call before visiting TACs unless they can face the complex matters such as identity verification or unresolved notices.
Due to outdated hardware and low usage, the IRS ended its self-service kiosk program in 2025. In-person assistance is currently the main focus of Taxpayer Assistance Centers (TACs). Many offer extended weekday and some Saturday hours for walk-ins and appointments during the 2026 season.